* Customer Experience Rankings 2008 (Logic+Emotion)
* Bad News Travels Fast Via Twitter (AdPulp)
* Loyal gas and electricity customers overcharged by £181m (Telegraph Finance)
* Customer managed experience: Facebook lets you vote on ads (Customer Experience Crossroads)
* Greyhound Canada: How To Piss Off All Your Customers Without Actually Making Them Any Safer (Matador Network)
* Survey says – CMOs dont understand loyalty (The Customer Institute)
* Service Counts More than Price (The Customer Institute)
* Customer Relations: How Does Your Brand Rate? (Branding Strategy Insider)
* Maintaining the Customer Experience (Trendbird)
* Target Clerk Bans Mobile Price Checking (Marketing & Strategy Innovation Blog)
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