* What Gets Measured Gets Funded (The Perfect Customer Experience)
* Trends in customer loyalty (Springwise)
* Helping consumers manage their loyalty perks (TRENDNIRD)
* If you are buying loyalty, the price apparently went down (Satmetrix)
* Nine for ’09: Loyalty & Engagement Trends (Chief Marketer Most Recent)
* Mobile broadband business models: free dongles as retention tools for voice contracts (Dean Bubley’s Disruptive Wireless)
* Your NPS experience (Church of the Customer Blog)
* Are consumer truly loyal to socially responsible brands? (Buyer Behaviour)
* Consumer Loyalty – ‘Li’l things’ that matter (Buyer Behaviour)
* Are Chinese consumers brand loyal? (Buyer Behaviour)
