* Customer Experience Rankings 2008 (Logic+Emotion)
* Bad News Travels Fast Via Twitter (AdPulp)
* Consumers Want Personal, Online Interaction with Brands (MarketingCharts)
* PART 1: 50 Youth Marketing Trends for 2009 (Slideshare)
* 20 Most Trusted Companies (Beyond PR)
* If you are buying loyalty, the price apparently went down (Satmetrix)
* Show You Trust Your Customer (Marketing&Strategy Innovation Blog)
* Nine for ’09: Loyalty & Engagement Trends (Chief Marketer Most Recent)
* Only 16% of Consumers Trust Your Corporate Blog; Time to Delete or Re-Think it? (Andy Beal’s Marketing Pilgrim)
* Beyond Social Media (SlideShare)
Free Download: 100 Key Trends in Youth Mobile Culture
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