* Customer Service as a Truly Positive Global Experience (Tech PR Gems)
* The Real Impact of Customer Complaints (The Customer Institute)
* The Satisfaction Quarterly Report, Q3 2008 (Customer Experience Matters)
* Learning customer-centricity from ING Direct (Customer World)
* WOMMA: Approaching WOMM Through Customer Service (Digital Influence Mapping Project)
* Industry Customer Churn Rate increases 15 percent (Geo)
* Don’t Take Good Customers For Granted (The Big Kahuna)
* In Customer Service, You Are Always On Stage (Customer Rock)
* Learn the Lesson of BMW’s Customer Journey (Guest Bloggers)
* youtube your brand experience (Influx Insights Weblog)
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