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New Word of Mouth statistics

Posted on 19 November 2007 by Graham Brown

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New Nielsen data shows Word of Mouth by far the largest single influencer of purchasing decisions. Relying on word-of-mouth is also culturally specific, so bear this in mind when targeting local youth segments. For example, consumers in Hong Kong were most influenced by WoM, whereas the Danes were the least.

Top Five/Bottom Five - to rely on someone else’s recommendation

Hong Kong 93%
Taiwan 91%
Indonesia 89%
India 87%
South Korea 87%
   
Hungary 68%
Latvia 68%
Lithuania 64%
Italy 64%
Denmark 62%

Source: Nielsen Online Global Consumer Study April 2007

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