They don’t care what you know unless they know that you care

If you want to engage youth you have to show them you care. Here’s the difference between “say” and “do”. Anybody can donate 1% of their profits to a social cause. Anybody can sponsor a good social program. So everybody is.
Showing you care means going the extra mile. Boost Mobile & Orange could have so [...]

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Stop listening and start a dialogue

Listening is selfish. It’s what airlines do when they hand out feedback forms asking for your opinion “because we care” but never bothering to follow up on your recommendations or even return a courtesy call to say your opinion counted.

Entering a dialogue means leading the customer rather than listening to them. It’s a meaningful conversation [...]

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Because it’s theirs…

Do your customers think they own your brand? The days of control are behind us. The brands that will win in this new landscape are those whose base of operations lie not in control but in leadership. This is brand democracy at work.

We’ve got to get it into our heads that youth don’t wake up [...]

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mobileYouth @ The Red Bull 1976 Games – 5 Lessons in Youth Marketing

Utterly Awesome! The Red Bull 1976 Games. Thanks to Mike Poz @ Red Bull for inviting me down to the games to get an insight into how Red Bull goes about building dialogue with its customers and to Aaron, Greg, OC and the RB crew for their hospitality.
Here’s my video report: ENJOY!

Slideshare presentation
mobileYouth @ Red [...]

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# The 10 Changes a CEO needs to make to win young consumers – #9 Realize that Youth don’t give a damn about you

Youth don’t wake up in the middle of the night in a cold sweat with your mobile app or your brand on their mind – so why do we think otherwise?
Let’s face it – youth don’t care about you, your product, your latest whatever or the fact that you’re the leading, the biggest, the most [...]

Ford takes on Toyota at its youth marketing strategy

John Farley was a former VP at Toyota, the company that brought you the kick-ass youth auto offering Scion. After some time out of the industry he has ended up at the Ford Motor Company. What is he doing there? Launching Ford’s answer to the Scion – the Ford Flex.
Ford said its participating dealers will [...]

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