measurement

What’s measured gets done

by Graham Brown on November 23, 2009

You can talk Social Media or Customer Engagement but if your organization rewards your people on the basis of short term metrics, employees – regardless of CEO directives – will gravitate towards the activity that gets the promoted and prevents them from getting fired. If your organization places a premium on ARPU, for example, your [...]

Measuring Social Media (video)

by Graham Brown on April 3, 2008

From Global Neighbourhoods TV “GNTV: Making a Splash with Social Media Measurement” Video: