mobileYouth®

* Boost Mobile Reintroduces Itself to Wireless Consumers With New Image, Products and Services (CNNMoney.com)
* Download mobileYouth report overview 2009 – insights, youth mobile trends and mobile behavior (MobileYouth)
* Industrial or Social – What type of youth marketer are you? (www.mobileyouth.org)
* AOL account cancelation crisis : Brands should realize we are leaving in a tyranny of transparency era (Emmanuel Vivier)
* Wireless Carriers Fail (Again) On Customer Experience (Customer Experience Matters)
* Will 2009 Uncover Price Fixing On the Backs of Texting Teens? (Shaping Youth)
* Do companies actually like their customers? David Lazarus suspects not… (Customer Experience Crossroads)
* GM’s Customer Experience Woes (Customer Experience Matters)
* Customer Experience Rankings 2008 (Logic+Emotion)
* Bad News Travels Fast Via Twitter (AdPulp)
* Loyal gas and electricity customers overcharged by £181m (Telegraph Finance)
* Customer managed experience: Facebook lets you vote on ads (Customer Experience Crossroads)
* Greyhound Canada: How To Piss Off All Your Customers Without Actually Making Them Any Safer (Matador Network)
* Survey says – CMOs dont understand loyalty (The Customer Institute)
* Service Counts More than Price (The Customer Institute)
* Customer Relations: How Does Your Brand Rate? (Branding Strategy Insider)
* Maintaining the Customer Experience – Mckinsey (www.trendbird.co.kr)
* Target Clerk Bans Mobile Price Checking (Marketing & Strategy Innovation Blog)
* Customer Service as a Truly Positive Global Experience (Tech PR Gems – The Topaz Partners Blog)
* The Real Impact of Customer Complaints (The Customer Institute)
* The Satisfaction Quarterly Report, Q3 2008 (Customer Experience Matters)
* Learning customer-centricity from ING Direct (Customer World)
* Approaching WOMM Through Customer Service (Digital Influence Mapping Project)
* Industry Customer Churn Rate increases 15 percent – Geo: International (www.geoconnexion.com)
* Don’t Take Good Customers For Granted (The BIG Kahuna)
* In Customer Service, You Are Always On Stage (Customers Rock!)
* Learn the Lesson of BMW’s Customer Journey (Guest bloggers)
* youtube your brand experience (Influx Insights Weblog)
* Ask Employees How to Improve the Experience – They Know What to Do! (Technorati)
* Amazon Rocks (JupiterResearchAnalystWeblogs)
* Communication lessons from JetBlue (NevilleHobson.com)
* One way to get loyalty behaviors: make it really difficult to cancel. (Customer Experience Crossroads)

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