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* Top 10 ‘Most Annoying and Unjustified’ Consumer Ripoffs (MarketingCharts)
* Measure, Understand and Improve Customer Experience | MCorp Consulting (Slideshare)
* More Info On Customer Experience And Loyalty (Customer Experience Matters)
* AOL account cancelation crisis : Brands should realize we are leaving in a tyranny of transparency era (Emmanuel Vivier)
* Wireless Carriers Fail (Again) On Customer Experience (Customer Experience Matters)
* Will 2009 Uncover Price Fixing On the Backs of Texting Teens? (Shaping Youth)
* Do companies actually like their customers? David Lazarus suspects not… (Customer Experience Crossroads)
* GM’s Customer Experience Woes (Customer Experience Matters)
* Customer Experience Rankings 2008 (Logic+Emotion)
* Bad News Travels Fast Via Twitter (AdPulp)
* Loyal gas and electricity customers overcharged by £181m (Telegraph Finance)
* Customer managed experience: Facebook lets you vote on ads (Customer Experience Crossroads)
* Greyhound Canada: How To Piss Off All Your Customers Without Actually Making Them Any Safer (Matador Network)
* Survey says – CMOs dont understand loyalty (The Customer Institute)
* Service Counts More than Price (The Customer Institute)
* Customer Relations: How Does Your Brand Rate? (Branding Strategy Insider)
* Maintaining the Customer Experience – Mckinsey (TRENDBIRD)
* The Real Impact of Customer Complaints (The Customer Institute)
* Learning customer-centricity from ING Direct (Customer World)

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