* Six Trends Reshape Voice Of The Customer Programs (Customer Experience Matters)
* Nectar Card in your mobile? (Korean Insight)
* The Key to Loyalty (Slideshare)
* Want Consumer Loyalty? Use These Magic Words. (David Mullen)
* Consumer Loyalty, Isn’t that the Goal? (Chief Marketer)
* How Detroit Lost the Millennials, and Maybe the Rest of Us, Too (newgeography)
* AOL account cancelation crisis : Brands should realize we are leaving in a tyranny of transparency era (Emmanuel Vivier)
* Wireless Carriers Fail (Again) On Customer Experience (Customer Experience Matters)
* Car Loyalty (The Customer Institute)
* GM’s Customer Experience Woes (Customer Experience Matters)
* What Gets Measured Gets Funded (The Perfect Customer Experience)
* Trends in customer loyalty (Springwise)
* Helping consumers manage their loyalty perks (TRENDBIRD)
* If you are buying loyalty, the price apparently went down (Net Promoter)
* Nine for ‘09: Loyalty & Engagement Trends (Chief Marketer)
* Mobile broadband business models: free dongles as retention tools for voice contracts (Disruptive Wireless)
* Your NPS experience (Church of the Customer)
* Are consumer truly loyal to socially responsible brands? (Buyer Behaviour)

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