mobileYouth®

* Nectar Card in your mobile? (Korean Insight)
* The Key to Loyalty (Slideshare)
* Want Consumer Loyalty? Use These Magic Words. (David Mullen)
* Consumer Loyalty, Isn’t that the Goal? (Chief Marketer)
* How Detroit Lost the Millennials, and Maybe the Rest of Us, Too (Newgeography)
* AOL account cancelation crisis : Brands should realize we are leaving in a tyranny of transparency era (Emmanuel Vivier)
* Wireless Carriers Fail (Again) On Customer Experience (Customer Experience Matters)
* Car Loyalty (The Customer Institute)
* GM’s Customer Experience Woes (Customer Experience Matters)
* What Gets Measured Gets Funded (The Perfect Customer Experience)
* Trends in customer loyalty (Springwise)
* Helping consumers manage their loyalty perks (TRENDBIRD)
* If you are buying loyalty, the price apparently went down (netpromoter)
* Nine for ‘09: Loyalty & Engagement Trends (Chief Marketer)
* Mobile broadband business models: free dongles as retention tools for voice contracts (Disruptive Wireless)
* Your NPS experience (Church of the Customer)
* Are consumer truly loyal to socially responsible brands? (Buyer Behaviour)
* Consumer Loyalty – ‘Li’l things’ that matter (Buyer Behaviour)
* Are Chinese consumers brand loyal? (Buyer Behaviour)
* Retaining and Growing Loyal Customers in a Down Economy (The Perfect Customer Experience)
* Inspiring Relationships – and Loyalty (Customers Rock!)
* ICT Statistics Newslog – South Korea – Market Remains Stable Despite Record Churn Rates (itu.int)
* Industry Customer Churn Rate increases 15 percent – Geo: International (geoconnexion)
* Don’t Take Good Customers For Granted (The BIG Kahuna)
* Loyal Customers Give Referrals (firstbestordifferent)
* Branding – The Way To Customer Loyalty (E-commerce portal)
* One way to get loyalty behaviors: make it really difficult to cancel. (Customer Experience Crossroads)
* Building Customer Loyalty In E-Commerce (E-commerce)
* I Sure Hope This Isn’t the Future Biz Model of Newspapers (JupiterResearch)
* In Customer Service, You Are Always On Stage (Customers Rock!)
* Mobile Youth Presentation to Vodafone by MobileYouth.org featuring trust, loyalty, net promoter score (Slideshows)
* Trust-O-Meter (enGaugement)
* Net Promoter Score (NPS) Does Not Predict Growth – it’s fake science (Marketing Science)
* What’s Your Net Promoter Score (NPS)? (Trevor Reid)
* Net Promoter Score: Good Tool or Too Simple? (CRM Guru)
* How Apple is Outmaneuvering PCs in Brand Warfare (CoolMarketingStuff)
* Anatomy of a loyal customer (Customer World)
* Lewis Green: Turning Loyal Customers Into VIPs (Marketing Profs)
* Study Identifies Loyalty Scheme Winners in an Economic Downturn (customerthink)
* Three Steps To Customer Loyalty (e-bizarticles)

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