* Six Trends Reshape Voice Of The Customer Programs (Customer Experience Matters)
* Nectar Card in your mobile? (Korean Insight)
* The Key to Loyalty (Slideshare)
* Want Consumer Loyalty? Use These Magic Words. (Communications Catalyst)
* Consumer Loyalty, Isn’t that the Goal? (Chief Marketer)
* How Detroit Lost the Millennials, and Maybe the Rest of Us, Too (Newgeography)
* AOL account cancelation crisis : Brands should realize we are leaving in a tyranny of transparency era (Emmanuel Vivier)
* Wireless Carriers Fail (Again) On Customer Experience (Customer Experience Matters)
* Car Loyalty (The Customer Institute)
* GM’s Customer Experience Woes (Customer Experience Matters)
* What Gets Measured Gets Funded (The Perfect Customer Experience)
* Trends in customer loyalty (Springwise)
* Helping consumers manage their loyalty perks (TRENDBIRD)
* If you are buying loyalty, the price apparently went down (NET PROMOTER)
* Nine for ’09: Loyalty & Engagement Trends (Chief Marketer)
